The short version
If something arrives damaged, defective, or isn't what you ordered, we fix it — no return shipping, no argument. If you simply changed your mind, you have 30 days.
Damaged, defective, or wrong item
Send us a photo through our contact page within 30 days of delivery. We'll send a replacement or refund you in full, whichever you prefer.
Don't ship it back. Return postage on these usually costs more than the item. Keep it, pass it to a shelter, or bin it.
Changed your mind
Return within 30 days of delivery for a refund, provided the item is unused and in its original packaging. Contact us first so we can send return instructions — packages sent back without contacting us can't be tracked to your order.
Return shipping is at your cost on change-of-mind returns. Original shipping isn't refunded.
What we can't take back
For health reasons, used grooming tools that contact skin or coat — brushes, gloves, nail grinders — can't be returned once used. If one arrives faulty, that's covered above.
Used lick mats, bowls, and treat pouches can't be resold either. Same rule: faulty is always covered.
Sizing
Harnesses, blankets, and beds all list measurements. If you order the wrong size, that's a change-of-mind return. Measure your dog before ordering — and when between sizes, size up.
Refund timing
Once approved, refunds go back to your original payment method within 5–10 business days. Your bank may take a few days beyond that.
Cancellations
Contact us as soon as possible. If your order hasn't reached our fulfillment partner we'll cancel it outright. Once it's dispatched it becomes a return.
Still stuck?
Message us through the contact page. We'd rather sort out a problem than lose you over one.